It’s a shame, actually. The enormous main dining room at the French-California brasserie of the Grand Café was elegantly decorated. Its 30-foot-high ceilings and 20th century Parisian atmosphere were breathtaking. The holiday crowd was in a festive mood. The open kitchen was bustling. The food was delicious — from the chilled Lemon Drop cocktail to the butter lettuce salad with sliced apples and blue cheese, and from the fresh Maine Lobster to the New York Steak with steak frites.
But the service was, in a word, atrocious. Which is shocking at a Kimpton Hotels property.
Waiting 50 minutes between ordering and receiving our entrees — even though we’d told the waiter twice that we had to leave by 7:45 and twice asked about the status of our entrees — tainted the whole evening.
And that’s the shameful thing about a night that was a combination birthday dinner for my wife and pre-theatre meal for her, our daughter and me prior to a positively inspiring production of the Tony-award winning “Jersey Boys” musical a block away at the Curran Theatre.
We were told by a manager that the service was uncharacteristically slow due to a “mix up in the pecking order in the kitchen.” That’s why we had to wolf down our food and didn’t have time for dessert.
What a shame.
Grand Café, Hotel Monaco
A: 501 Geary Street, San Francisco, CA 94102.