I’ve been flying Southwest for over 20 years. When I lived in Dallas, many of my friends and neighbors worked for this small regional carrier that became one of the country’s leading budget airlines.
Here’s an interesting twist on a company’s blogosphere: Nuts About Southwest is written by the employees and the customers of this fantastic airline.
Today’s blog by one of their marketing people said, “When asked to complete this sentence, ‘When my dad goes to work he…’ my five-year-old son wrote, ‘eats peanuts on airplanes.’ He must be so proud.”
I like to see that Southwest at least is reaching out to customers by blogging and entering a platform like this. They’re not always the best posts, but there are some enjoyable user opinions on top of the informative posts Southwest employees provide.